Fix payment bug, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this bulletin. Try these suggestions to resolve the event:

  • If this message is followed past instructions for submitting additional data to us, please practise so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such equally a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and effort the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Endeavor using the best interface for your calculating device:
    • If you're using a desktop computer, endeavor the transaction using the Google product's website.
    • If you're using a mobile device, try using the production'due south mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already accept 1 and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired bill of fare"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please use another form of payment."

Note: These steps also apply if you see the fault bulletin "Your payment didn't go through. Please try a unlike payment method or try again later."

Try the post-obit:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments eye, and so try your purchase once more.
  2. Make sure you have plenty money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there's a problem with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more than information to protect your account against fraud.
  • We demand a little more information to comply with EU law (European customers merely).

To set up the effect, try the post-obit:

  1. Go to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. You lot might need to verify your identity before you can purchase anything through your Google Business relationship.
  3. Make sure your proper noun, address, and payment information are upwards to engagement.

"Unable to process payment: Low bill of fare residual"

You might not accept enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the carte before you tin can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll discover a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to 2 days.
    • If more than 2 days: Check your bill of fare argument. You should find a temporary accuse from Google called "GOOGLE Exam," with an 8-digit lawmaking.

Carte du jour is grayed out & says "bill of fare is ineligible"

You can't utilize this menu for this purchase. Try to make the purchase again with a different carte du jour.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If y'all're however having problem, contact support.

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